Privacy Policy
This privacy policy explains how Felicity Knapp Studio (felicityknappstudio.org) collects, uses, and looks after your personal data when you visit the website, make a purchase, or get in touch.
What information we collect
We may collect personal data such as your name, email address, postal address, and payment details when you:
place an order
subscribe to the newsletter
fill in a contact form
browse the website
How your information is used
Your information is used to:
process and fulfil orders
respond to enquiries
send occasional studio news or updates (if you have opted in)
improve the website and the experience it offers
Visitor comments may be checked through an automated spam detection service.
Legal basis for processing
We only use your personal data where we have a valid reason to do so:
Contract – to process and deliver your orders
Consent – to send newsletters or marketing emails (you can unsubscribe at any time)
Legal obligation – to keep records for tax and accounting purposes
Legitimate interests – to improve the website and services
Payments
Payments are processed securely through third-party providers such as PayPal and Stripe. We do not store or process your payment details directly.
How your information is protected
The website is hosted on Squarespace, which provides secure infrastructure. We take appropriate measures to protect your personal data and keep it secure.
How long your information is kept
Customer purchase records are kept for a minimum of 6 years to comply with legal and tax requirements. Other personal data is kept only for as long as necessary for the purposes it was collected.
Your rights
You have the right to:
request a copy of the personal data we hold about you
ask for your data to be corrected or deleted
withdraw consent for marketing at any time
Some data may be retained where we are required to do so for legal or administrative reasons.
Cookies
Cookies are small files stored on your device that help the website function and provide a better experience.
We use cookies to:
enable basic website functionality (such as shopping baskets)
understand how visitors use the site (for example through Google Analytics)
You can control or disable cookies through your browser settings. Please note that some parts of the site may not function properly if cookies are disabled.
Sharing your information
We do not sell your personal data.
We only share information with trusted third parties where necessary to run the website and provide our services. This includes payment providers (PayPal and Stripe), our website host (Squarespace), and analytics providers such as Google.
Emails
If you sign up to receive emails, you may occasionally hear from me with studio updates, new work, or workshop news. You can unsubscribe at any time using the link in any email or by contacting me directly.
Complaints
If you have any questions or concerns about how I look after your personal information, please do get in touch—I’ll always do my best to put things right.
You can email me at felicityknappstudio@gmail.com or write to me at The Knapp, Evendine Lane, Colwall WR13 6DT.
If you’re not happy with how I’ve handled your concern, you also have the right to contact the Information Commissioner's Office (ICO) via ico.org.uk or on 0303 123 1113.
Contact
If you have any questions about this policy, you are very welcome to get in touch at:
felicityknappstudio@gmail.com
If at any time you would like to unsubscribe from receiving future emails, you can email us at felicityknappstudio@gmail.com
Or follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Felicity Robinson.
The Knapp, Evendine Lane, Colwall.
WR13 6DT
Last Edited on 14/4/26